Refund policy
Our policy lasts 7 days. If 7 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging with all accessories and documentation included.
Non-returnable items:
- Gift cards
- Downloadable software products
- Items that have been opened and used
- Items damaged due to misuse, power surges, or improper handling
To complete your return, we require proof of purchase (order confirmation or receipt).
Refunds
Once your return is received and inspected, we will email you to confirm receipt and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within a reasonable number of business days.
Late or missing refunds
If you haven't received your refund, please first check your bank account, then contact your bank or payment provider as processing times may vary. If you've done this and still haven't received your refund, contact us at namtronicsna@gmail.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items that are defective or damaged upon delivery. If you need an exchange, email us at namtronicsna@gmail.com within 7 days of receiving your order.
Warranty
Electronics purchased from NamTronics are covered by the manufacturer's warranty where applicable. Warranty does not cover damage caused by misuse, accidents, or unauthorised modifications.
Return Shipping
To return your product, please contact us first at namtronicsna@gmail.com to initiate the process. You will be responsible for return shipping costs, which are non-refundable. For high-value items, we recommend using a trackable shipping service. NamTronics cannot guarantee receipt of returned items sent without tracking.
Contact Us
For any questions regarding your return, please reach out to us at namtronicsna@gmail.com.
