Refund policy

At NamTronics, we want our customers to shop with confidence. Please read our return, refund and warranty terms below.

1. Returns

Our standard return period is 7 days from the date you receive your order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
All accessories, manuals, cables, tools and other items originally supplied with the product must be included.
Proof of purchase, such as your NamTronics order confirmation or receipt, is required.

Before returning any product, please contact us at namtronicsna@gmail.com so that we can assist you with the return process.

Non-Returnable Items

Unless the item is defective or otherwise covered by an applicable warranty, the following items are generally not eligible for return:

Gift cards
Downloadable or digital products
Products that have been used, damaged or modified after delivery
Electronic components that have been installed, soldered, programmed, modified or incorrectly connected
Products damaged due to misuse, incorrect installation, improper handling, incorrect voltage, power surges or unauthorised modifications
Consumable products that have been opened or used, including filament where applicable

This does not affect any rights you may have in relation to defective products.

2. Creality Product Warranty

Creality products sold by NamTronics are covered by a 1-year limited warranty, subject to Creality's applicable manufacturer warranty terms and exclusions.

The warranty period begins from the original date of purchase.

If your Creality product develops a fault during the warranty period, please contact namtronicsna@gmail.com with:

Your order number or proof of purchase
A description of the problem
Photos or videos clearly showing the fault where possible
The product serial number, where applicable

NamTronics may require troubleshooting or diagnostic steps to determine the cause of the fault before a warranty claim can be approved.

Depending on the nature of the fault and the applicable manufacturer warranty, an approved claim may result in repair, replacement of the defective component, replacement of the product, or another appropriate remedy.

A warranty claim does not automatically entitle the customer to a full refund.

Creality Warranty Exclusions

The warranty does not cover faults or damage resulting from:

Misuse, abuse or neglect
Accidental or physical damage
Incorrect assembly or installation
Incorrect electrical supply or power surges
Unauthorised modifications or repairs
Damage caused by incompatible third-party components or accessories
Normal wear and tear
Consumable or wear items, except where failure is due to a manufacturing defect
Failure to operate or maintain the product in accordance with the manufacturer's instructions

Warranty claims remain subject to the applicable Creality manufacturer warranty conditions.

3. Electronic Components

Electronic components sold by NamTronics are tested or sourced as new products and should arrive in proper working condition.

If an electronic component is defective upon delivery, please contact us within 7 days of receiving your order.

Where reasonably possible, please provide photos, videos or other information showing the problem so that we can assist with troubleshooting.

Because electronic components can easily be damaged by incorrect wiring, voltage, polarity, soldering, static electricity or installation, we cannot accept returns or warranty claims for components damaged after installation or use due to these factors.

Electronic components that have been:

Incorrectly wired
Connected to an incorrect voltage
Connected with reversed polarity
Damaged during soldering
Physically modified
Damaged by electrostatic discharge, short circuits or power surges
Used outside their specified operating conditions

may not qualify for replacement or refund.

If the component is confirmed to have been defective when supplied, NamTronics will provide an appropriate remedy, which may include replacement, store credit, repair where applicable, or a refund.

Where a specific electronic product carries an additional manufacturer's warranty, that warranty will apply as stated on the product or by the manufacturer.

4. Refunds

Once an eligible returned item has been received and inspected, we will notify you whether the return has been approved.

If a refund is approved, it will be processed using the original payment method where reasonably possible. Processing times may vary depending on your bank or payment provider.

Shipping and delivery charges are generally non-refundable unless the return results from an error by NamTronics or where otherwise required.

5. Sale & Promotional Items

Sale or promotional items are generally not eligible for change-of-mind returns.

However, discounted or promotional pricing does not remove any applicable warranty or rights relating to a defective product.

6. Exchanges

If you receive an item that is defective, damaged upon delivery, or incorrect, please contact us at namtronicsna@gmail.com as soon as possible.

Where an exchange is approved, the replacement will be subject to stock availability.

If the same product is unavailable, NamTronics will discuss an appropriate alternative with you.

7. Return Shipping

Please contact NamTronics before sending any product back.

For standard returns, the customer is responsible for return shipping costs unless otherwise agreed.

For defective or warranty-related products, responsibility for shipping costs will be determined based on the circumstances of the claim and applicable warranty terms.

We strongly recommend using a trackable shipping service when returning high-value products. NamTronics cannot accept responsibility for returned parcels that are lost before reaching us.

8. Warranty Claims & Troubleshooting

For certain products, particularly 3D printers, laser engravers and electronics, we may ask you to perform reasonable troubleshooting before a return or warranty replacement is authorised.

This may include providing: